The Seattle Times: Business & technology: Dial-a-human shortcuts

The Seattle Times has published the results of a hacking/research project to find out how to get through to a live person in a bunch of customer service centers (I'm trying to get permission to publish the entire data set here for posterity):

The Seattle Times: Business & technology: Dial-a-human shortcuts

EU, Industries Want to End Animal Testing - Forbes.com

Let's hope this actually happens and starts a worldwide trend:

EU, Industries Want to End Animal Testing - Forbes.com